COURSE DESCRIPTION

On completion of the course participants should be able to :
Understand their distinctive role within the vision, mission and values of the organization and develop a knowledge base on the basic concepts of productivity improvement and the application of such concepts in the betterment of their social and economic standards

Employees of Banks, Private, Public and NGO Sectors

• Vision and mission of the organization
• Attitudes and work discipline
• Leadership attitudes
• Customer care skills
• Overview of quality and productivity
• Social etiquette

Lectures, Discussions and Group Work